We want your experience with Forget Me Not Lacquer to be smooth, transparent, and enjoyable.
Below you’ll find everything you need to know before placing your order.
Shipping Costs
U.S. Shipping
•$7.50 for orders under $65
•Free shipping for orders over $65
International shipping rates are calculated at checkout and are subject to change.
Turnaround Time
Orders are processed and shipped Monday–Friday (business days).
Typical turnaround time:
•1–2 business days
During collection launches and major sales:
•Up to 5–7 business days
Weekends and holidays are not included.
As a small business, we always work hard to get your pretties out as quickly as possible.
Returns & Exchanges
All sales are final.
For health and sanitary reasons (standard in the indie handmade market), we do not accept returns or exchanges of any kind, including if:
•the color was not what you expected
•the scent was not what you preferred
•the product did not meet your personal expectations
Because everyone’s skin tone, nail type, lighting, and monitor settings vary, polish colors may appear slightly different in person than on screen. Swatch photos are provided as a general reference.
Damaged Packages
We carefully package each order with the hope it arrives safely in its forever home. Unfortunately, once a package is in the hands of the shipping carrier, we no longer have control over its handling.
If your order arrives damaged, please email us within 72 hours with:
•clear photos of the damaged bottle(s) and/or product
•your order number
•your name and shipping address
If the damage is determined to be due to packaging issues (not carrier mishandling), we will replace the affected item(s) or issue a refund if a replacement is unavailable.
Lost, Stolen, or Mis-Delivered Packages
Once a package is marked delivered by the shipping carrier, Forget Me Not Lacquer is not responsible for lost, stolen, or mis-delivered items.
Tracking numbers are provided and serve as confirmation of shipment.
If an issue occurs, we recommend contacting your shipping carrier directly.
Helpful links:
https://www.usps.com/help/missing-mail.htm
https://www.usps.com/us/en/support/file-a-claim.page
Wrong Address Provided
Packages returned to us due to an incorrect address will be refunded once received, minus the cost of shipping.
If your order has already shipped and you realize the address is incorrect, your local post office may be able to redirect or intercept the package. We recommend contacting them as soon as possible.
International Orders & Customs
We proudly ship internationally.
Please note:
•International shipments may be subject to customs inspection or fees
•Forget Me Not Lacquer is not responsible for customs charges or package confiscation